Access Heritage Tours,
an affiliate of Cantrav Services Inc.
provides live on-line service to specific to potential travellers on it's web
site. These services provide valuable service and counseling to travelers, it is
recommended that bookings are made through online or directly with our agents.
Travel confirmation information will be generated on-line only when full payment
has been received by Access Heritage Tours. All tour prices listed are
identified as either U.S. or Canadian funds per person.
Online Reservations
All bookings are real-time requests for availability and once booked will be
reserved in real time from allocated inventory unless otherwise specified. The
confirmation information generated shall serve as your clients receipt for
services purchased and should be printed and stored in a safe place. The
confirmation information shall serve as the clients travel document and changes
or cancellations will require the reservation number in order to be effected. If
the booking is cancelled after acceptance of confirmation cancellation polices
apply.
Payment Policies
All tours and excursions require full payment upon booking and shall be deemed
as fully paid upon receipt of confirmation and meeting instructions information
by the Access Heritage Tours system. Charges will appear on credit card
statements as Cantrav Services Inc.
The person
paying for the tour/package does not have to be one of the traveling
participants. However, it is the agent’s responsibility to ensure that any
credit card being used for the transaction is not being used in a fraudulent
way. A charge back fee of $25.00 USD will apply for each disputed charge or for
insufficient funds on checks.
Change Fees for Package Tours
Changes may be made online or
by
Contacting Us,
subject to the terms and conditions of the supplier who provides the services.
Please insure that you read the terms and agree to them during the reservation
process by checking the box. There are no change fees when changes are made
online and accepted by the Access Heritage Tours Ltd. system.
Cancellation Policy for Package Tours
Payments are fully refundable
for online cancellations made and accepted on the Access Heritage Tours
system subject to the cancellation policy of the operator who supplies the
service for the tour booked. This information should be reviewed during the
reservation process. Fees incurred as a result of cancellation cannot be applied
to future bookings. Passengers who fail to join the tour will not receive a
refund.
Refund Policy
Access Heritage Tours
reserves the right to cancel all or part of a tour in its reasonable discretion
in response to insufficient sales. If Access Heritage Tours (Cantrav Services
Inc.) cancels the entire tour, you will receive a full refund of amounts
paid to Cantrav Services Inc. If an operator for Cantrav Services Inc.
cancels a portion of a tour due to weather or other reasons beyond the control
of Access Heritage Tours or other vendors, or if a participant decides,
for any reason whatsoever, not to participate in all or part of the tour,
Access Heritage Tours will not be required to make any refunds. For other
partial cancellations by Access Heritage Tours Ltd. or its suppliers, you
will receive a refund for the value of the cancelled portion, with value to be
determined by Access Heritage Tours in a fair and equitable manner.
Refunds are processed by the main office of Cantrav Services Inc. All
refunds will be made through you the travel agent and processed on the original
form of payment.
Special Requirements
We seek, to the extent
feasible, to accommodate the needs of participants with disabilities so that
they are able to enjoy our tours. Service animals are permitted to accompany
passengers if prior arrangements have been made at time of booking. Other
animals are at the discretion of the service supplier. Although Access
Heritage Tours endeavors to make sure that other persons or companies
providing services or portions of the tour satisfy their obligations under
applicable law, Cantrav Services Inc. cannot guarantee that all of those
services or portions will be fully accessible to those participants with
disabilities. It is essential that we be notified of any special medical,
physical or other requirements your clients may have at the time of booking.
Increase in Fares, Port Charges, Taxes and Changes in Tour Content
Prices quoted are subject to
increase should cost factors dictate the need; Access Heritage Tours may
do so at any time. If a governmental authority or vendor increases fees or
taxes, Access Heritage Tours reserves the right to pass on those
increases. Access Heritage Tours reserves the right to alter the tours
listed on this web site or substitute a tour or component of a tour with a tour
or component of comparable value (including hotels of a similar category).
Baggage & Valuables Policy
Two pieces of stored luggage
per person are allowed on transfers. Select sightseeing tours do not have
baggage storage. During your travel, you should not leave money, jewelry or
other valuables left lying in hotels, on buses, or elsewhere. Access Heritage
Tours does not assume any responsibility for loss of or damage to perishable
items, medicine, liquor, cash, gold, silver, jewelry, film, videotape, video
equipment, binoculars, computers, computer equipment, cameras, or similar
valuables, securities, financial instruments, or other valuable documents.
Access Heritage Tours is also not responsible for any carry-on baggage left
unattended on buses or on other modes of transportation or in hotels.
Immigration and Customs
All United States and
Canadian citizens are required to have in their possession a valid passport or
one of the following as proof of citizenship; photo ID and a recently expired
passport; a birth certificate, original or a certified copy and photo ID; a U.S.
naturalization certificate and photo ID. Citizens of other countries must carry
a valid passports and any necessary entry/re-entry Visas. If you have been
convicted of a felony, you will not be permitted to enter Canada or the United
States
Gratuities
Gratuities are not included
in Access Heritage Tours tour pricing. Should you choose to provide a
gratuity to someone who has provided you with exceptional service please do so.
Mayan, Mexico