Here are some great reasons to pre-book with Access Heritage Tours:

• Unique Travel Experiences – We work with some of the most reputable, exciting, innovative and customer orientated suppliers in the travel industry.
• Peace of Mind - All our tours are planned and confirmed before you travel. Access and our suppliers provide a travel support system for almost any contingency.
• Fully Refundable - If your tour is cancelled due to supplier issues, disruption or changes, your client’s money will be refunded and every effort will be made to provide alturnative services.
• Easy to Order – Online - it's safe, secure, and convenient or deal directly with one of our agents.

Are my client’s credit cards safe?

Your information is safe with us.  Your credit card number is transmitted across the Internet via our secure server lines and is fully protected once we receive it.

Please see our Privacy Statement for further details.

Can I change or cancel my clients booking once I’ve purchased it?

Yes, you can cancel your booking after you have made it.  Please refer to our Terms & Conditions page for details on cancellation fees and restrictions. 

When will I receive a tour confirmation?

Immediately.  Once the booking is complete, you will be taken to the confirmation page.  Please print two copies of this page.  Keep one copy for yourself as an agency record and give the other copy to your clients.  They will need this as their tour voucher. 

What forms of payment can my clients use?

For all the products available on our site, we accept VISA and MASTERCARD.  For products priced in $CAD, we also accept AMERICAN EXPRESS. 

Can I send a check or a money order?

Yes, if your client does not have a credit card, please contact us for payment procedures:

No, the person paying for the tour/package does not have to be one of the traveling participants.  Please note it is your responsibility to ensure that whatever credit card being used for the transaction is not being used in a fraudulent way.  Charge back fees will apply.  Please see our Terms & Conditions for further details. 

Exactly when will my client’s credit card be charged and what will it say on the billing statement?

Your client’s credit card will be charged immediately to hold their space and the charges will appear on their statement as “Flashpoint Tours”.  Please refer to our Terms and Conditions page for further information. 

Are there special packages and offers for groups?

Yes.  All sorts of groups such as friends, clubs, local affiliations, family reunions, company meetings and incentives are choosing Access Heritage Tours Leisure because of the large selection of tours and packages we offer.  Best of all, there are several ways that a group enables you to offer exclusive departures and customized tours to earn more commission.  If you have a group, or think you can create a group, please contact:

Greg Scott

Greg@accesswebcompany.com

604 833-9488

How soon can I expect to get a reply to my email?

We respond to e-mails on a continuous basis, Monday – Friday 8AM – 5PM PST.  Normal response time is within 24 hours of receipt.  For other contact information, including emergencies, please see Contact Us.